Our mini vacation was booked through Universal Adventures. We were promised deluxe 2 bedroom suite, hot tub, kitchen and much more. When we arrived we recieved a standard hotel room cracks in the walls, dirty carpets and pealing paint in the batroom. It looked like it was caused from water damage. The lobby and entrance looked great but this to... more

We own time share with RCI and we decided to bank our weeks with Cranberry. When we checked into our room we noticed we had a view of some garbage dumpsters and the roof of a building next to us. We called the front desk to see about possibly changing our room and the woman how answered interrupted me and... more

It is going to be short but sweet.. I attended this hotel Sept 24-26 for a work conference and they actually exceeded any ranking I ever had for worst hotel! Our room had a wet carpet with peeling wall paper and I'm sure mold was hidden behind.. The front desk staff were the most inept I had ever run across... more

I was dumb enough to buy in to this time share last year with the understanding that "pet friendly" units were an option . When checking in on Saturday evening we were told that Cranberry is 100% pet free. We eventually were able to check in for the night but would receive a call from someone the next day to... more

We just returned from the Cranberry Resort yesterday afternoon, after spending Sunday, August 24 - Thursday, August 28 there. Before writing this review, I read many opinions of other people, and most of them were negative. Unfortunately, I can understand where they come from because it's a hit and miss situation at Cranberry. We actually went through the dreaded presentations... more

where to start. front desk staff there was only 2 that really cared I beleive there names where Maria and Grace. From the minute we check in to the day we check out, they where quick and easy to talk to. They really listen and cared about our problems. The pool needs work. The resturant was great. Donna was great... more

I won't bore you with what most of the reviews have covered here... suffice to say that we were very disappointed with our stay... and we should have known better.... we usually ALWAYS check TripAdvisor prior to booking... but this time, we didn't as friends of ours suggested we join them at this resort... next time... we'll be sure to... more

After receiving a call from club crap berry, we booked a 2 night stay with the agreement to sit thru their time share presentation. We were offered this great deal of 2 nights for $139 inclucing a dinner voucher. After being told to go to the website and look at the resort, my wife and I thought WOW, looks nice,... more

We just returned after a 2-day experience at Cranberry Resort. Upon arrival I was impressed with the check-in area, staff was friendly and helpful. Our room on the ground floor was clean and suitable. I got up early to use the fitness area and the door was locked, a nice staffer quietly let me in and asked that I keep... more